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Churchgate Sausage – Refund Policy

At Churchgate Sausage, we strive to provide the highest quality products and customer service. However, if you are not satisfied with your order, please review the following refund policy:

1. Perishable Goods

As we sell perishable food items, refunds or returns can only be processed under certain conditions:

  • Damaged or Defective Products: If your order arrives damaged or in poor condition, please notify us within 24 hours of receiving your delivery. We may ask for photos of the damaged product(s) to process your request.
  • Incorrect Orders: If you receive the wrong item(s), contact us within 24 hours. We will arrange a replacement or refund as needed.
  • Quality Issues: If you believe the product you received does not meet our quality standards, please contact us with details, and we will evaluate your case.

2. Refunds and Replacements

If approved, we offer the following options:

  • Replacement: We can send a replacement product where available.
  • Refund: We will refund the cost of the damaged or incorrect product to your original payment method.

Please note that shipping costs are non-refundable.

3. Non-Returnable Items

Due to health and safety regulations, we cannot accept returns of opened food products. We reserve the right to deny refund requests that do not comply with this policy.

4. How to Request a Refund

To request a refund, please contact us at [contact email/phone number]. Make sure to provide your order number and details of the issue.

5. Delivery Issues

If your delivery does not arrive on the scheduled date due to errors on our part, please contact us. We will work with you to ensure a satisfactory resolution, whether that’s a reshipment or refund.

Terms of Service

Churchgate Sausage – Terms of Service

Welcome to Churchgate Sausage. By using our website and services, you agree to comply with and be bound by the following terms and conditions:

1. General Information

2. Products and Services

Churchgate Sausage offers the sale of sausages and other related products online. All products are subject to availability and may be changed without notice.

3. Ordering

By placing an order, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any orders where inaccuracies or errors are identified, including incorrect pricing or product availability.

4. Payment

All payments must be made at the time of ordering. We accept major credit and debit cards through secure payment gateways.

5. Delivery

We deliver to specific regions in the UK. Shipping costs and delivery times will vary based on your location and the availability of the products. Delivery dates provided are estimates, and we are not responsible for delays outside of our control (e.g., courier delays).

6. Cancellations

Orders can only be cancelled if they have not yet been dispatched. Once dispatched, cancellations are no longer possible due to the perishable nature of our products.

7. Intellectual Property

All content, including images, logos, and text on this website, are the property of Churchgate Sausage Co. and cannot be used without written permission.

8. Limitation of Liability

Churchgate Sausage Co. is not liable for any indirect or consequential losses, damages, or injury arising from the use of our products or services, except where required by law.

9. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be resolved in the courts of this jurisdiction.

10. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us.

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